Who Can Buy

To make a purchase, you must be 18 years of age or older and have full legal capacity to enter into contracts. If you are a minor, you must be assisted or represented by your legal guardians. By registering, you guarantee that all information provided is true, complete, and up to date.

Our Products

We offer packers, cosmetics, clothing (including binders and underwear), accessories, and other items available on the site. Product information, prices, payment methods, and delivery times are shown on each product page and at checkout. We may change prices, assortment, and terms at any time, as well as correct any information errors.

Registration, Legal Name, and Chosen Name

In the "Name" field, enter the name shown on your official photo ID. This matters because, if your package is held at the carrier or postal service, a photo ID will be required for pickup, and the name must match. You may use your chosen name, in that case, you'll need a document proving it, to ensure pickup goes smoothly if an ID is requested.

You are responsible for keeping your account credentials confidential and for all actions taken on your account. If we identify inconsistent information or signs of risk, we may request supporting documents and, if necessary, decline to proceed with the purchase.

Purchases Through Shops and Resellers

Some shops and resellers sell our products independently. We are not responsible for sales, shipping, exchanges, returns, or support for products purchased through these third parties, in these cases, you should deal directly with the reseller you purchased from. These Terms apply exclusively to purchases made directly with us, through this official store.

Payment

You choose your payment method among the options available at checkout. If you pay by credit card, the charge may appear on your statement under the name of the payment intermediary used (for example, Mercado Pago, Nuvemshop, PayPal, or similar), and not necessarily as "Transtore." For security reasons, some purchases may go through an anti-fraud review, keeping the order pending until it's completed. Shipping timelines start counting from payment confirmation.

Minimum Age for Packers

Packers are sold exclusively to people aged 18 or older. By purchasing this type of product, you confirm that you meet the required minimum age.

Shipping and Delivery

We ship via Correios (Brazil's postal service) or other carriers, depending on the option you choose at checkout. Timelines are given in business days (not counting weekends and holidays). Orders are dispatched as quickly as possible, which can take zero to four business days after payment is confirmed. When available, the tracking code is sent to your email, and it's your responsibility to monitor the delivery. Full details on timelines, branch pickup, and incorrect addresses are in our Returns & Exchange Policy below.

Responsibilities

You are responsible for entering your information correctly and completely, especially your delivery address. We are not responsible for delays or delivery issues caused by the carrier, nor for incorrect information provided at registration. You agree to use the store only for lawful purposes.

Changes to These Terms

We may update these Terms at any time to reflect legal or operational changes. The version in effect is always the one published on the site, taking effect as of its publication. We recommend checking back periodically.

Support and Jurisdiction

If you have any questions, contact us via WhatsApp +55 19 98852-5500 or by email at [email protected], Monday through Friday, 9am to 5pm (Brasília time), except holidays. These Terms are governed by Brazilian law, with the consumer's place of residence designated as the jurisdiction to resolve any disputes.

Check Your Order Upon Receipt

As soon as you receive your order, check that you got the correct product and that it's in good condition. If there's any discrepancy, contact us as soon as possible through our official channels.

Right of Withdrawal (Within 7 Days)

Since this is an online purchase, you can cancel it within 7 calendar days of receiving it, with no need to give a reason (Article 49 of Brazil's CDC). In that case, the refund is full, including shipping, and the cost of shipping the product back is on us. Just request it through our official channels with your order number, and we'll send you a free return shipping label.

Exchange or Return (Within 7 Days)

In addition to the right of withdrawal, you can request an exchange or return within 7 calendar days of receiving your order. Submit your request through our official channels first; we'll then generate the return shipping label. Once we receive the product, it goes through an inspection, which can take up to 30 days.

Acceptance conditions:

• Packers and other intimate products: for hygiene reasons, we only accept returns with the original packaging still sealed. Once the seal is broken, the right to exchange is lost. You can evaluate the model and color without opening the package.
• Binders, underwear, and clothing: must still have the tag attached, with no signs of use, odor, stains, or washing.
• All products: must be returned in perfect condition, in the original packaging, with all accessories, and without damage.

If everything is in order (compliant product), we'll exchange it for another available item or refund the amount. If the desired item is out of stock, it may be replaced with another model/size; any price difference will be adjusted. If there are signs of use or the return doesn't meet the conditions above (non-compliant product), the request will not be accepted and the product will be sent back to you, with outbound and return shipping costs at your expense.

Refund Timeline and Method

Once the return is approved, the refund is issued according to your payment method: credit card or bank transfer within up to 10 business days, and PIX within up to 3 business days. If the product has already shipped, the refund (when applicable) happens after the product is returned to us.

The refund is always issued to the same account or card used for payment, since it's the payment processor itself that handles the refund. For PIX, the amount is returned exclusively to the account that made the payment; we do not process PIX refunds to third-party accounts. For credit cards, the refund is issued to the same card used in the purchase.

Defective Products (Warranty)

All products carry a 90-calendar-day warranty from the date of receipt against manufacturing defects (Article 18 of Brazil's CDC). The warranty covers manufacturing defects, not damage from normal use. To file a claim, send photos and your purchase details through our official channels. Once the defect is confirmed, we'll arrange a repair, exchange, or refund, as applicable.

No product lasts forever: signs of wear, scuffs, or tears resulting from use are natural and do not count as manufacturing defects, and do not entitle you to an exchange on that basis.

Shipping, Pickup, and Address

Track your shipment using the tracking info sent to your email. In some cases, the product will be held for pickup at the designated branch, and you must pick it up within the stated timeframe (usually 3 business days), with a photo ID and tracking code. Someone else may pick it up on your behalf by bringing a copy of your ID.

When the product is returned to us due to an incorrect or incomplete address, the recipient not being available, or the package not being picked up in time, the responsibility is yours: we'll charge the reshipping cost, or, if you prefer to cancel, we'll refund only the value of the products, the shipping already used is not refunded, since the transport service was rendered. This rule does not apply to the 7-day right of withdrawal, which always guarantees a full refund including shipping.

Once an order has shipped, it's not possible to change the items. If you need to modify something after shipping, the cost of reshipping and returning the item is your responsibility. So please double-check everything before completing your order.

Products Sold by Third-Party Shops

Products purchased from third-party shops or resellers must have their exchange, return, and warranty handled directly with them. This policy applies only to purchases made directly through our official store.

International Purchases

We ship internationally, both retail and wholesale. Due to the high cost and complexity of international shipping, we do not accept exchanges or returns based on the right of withdrawal for international orders. Manufacturing defects are covered by the warranty and handled individually by our customer service team, who will guide you through the review, photos, and best solution for each situation. To get started, contact us through our official channels with your order number.

Wholesale Sales (Shops/Resellers)

Sales to shops and resellers (wholesale) are business-to-business relationships and are not subject to the right of withdrawal under Brazil's Consumer Protection Code. These sales are governed by the agreed commercial terms and the legal warranty against manufacturing defects; any other exchanges are subject to case-by-case negotiation.

How to Request

Contact us via WhatsApp +55 19 98852-5500 or by email at [email protected], Monday through Friday, 9am to 5pm (Brasília time), except holidays, always including your order number. Please allow us to respond during business hours before proceeding.

What Data We Collect

We collect the data needed to process and deliver your orders and to assist you:

• Identification and contact: name (legal name and, if provided, chosen name), CPF (Brazilian tax ID), email, and phone/WhatsApp.
• Delivery: full address, with additional details.
• Order and payment: items purchased, amounts, and transaction data. Payment is processed by intermediaries, who do not share the full card number with us. Any refunds are always returned to the same account or card used for payment.
• Browsing: where applicable, cookies and site access logs.

Providing your registration data is required for you to shop in our store. Since we sell intimate items and products related to gender identity expression, we handle your order data with extra confidentiality care.

What We Use It For and the Legal Basis

We use your data for the following purposes, always under the LGPD:

• Processing, shipping, and delivering orders, as well as communicating status and providing support, performance of the purchase contract (Article 7, V).
• Issuing invoices and complying with tax and legal obligations, compliance with a legal obligation (Article 7, II).
• Preventing fraud and ensuring transaction security, legitimate interest (Article 7, IX).
• Sending offers and updates, when you authorize it, consent (Article 7, I), which can be withdrawn at any time.

Who We Share It With

We do not sell or rent your data. We only share what's necessary to complete your purchase:

• Carriers (Correios and others): name and address, for delivery.
• Payment intermediaries (Mercado Pago, Nuvemshop, PayPal, and similar): data needed to process the transaction and any refunds.
• Management system (ERP): we use Bling to issue invoices and manage orders, with the data needed for that purpose.
• Public authorities: when required by law or court order.

For international shipments, delivery data may be shared with carriers and customs authorities in the destination country, with appropriate safeguards applied in accordance with the law.

Your Rights

At any time, you may request: confirmation that we process your data and access to it; correction of incomplete or outdated data; anonymization, blocking, or deletion of unnecessary data; portability; deletion of data processed based on consent; information about who we share it with; and withdrawal of consent. To exercise any of these rights, just contact us through the privacy channel below.

Security and Storage

We adopt technical and organizational measures to protect your data against unauthorized access, loss, or improper disclosure. We keep data only for as long as necessary for its purposes and legal obligations (such as tax and warranty periods); after that, it is deleted.

Cookies

Our store is hosted on the Nuvemshop platform and uses cookies, small files stored in your browser, to function properly, remember your preferences, and improve your shopping experience. In general, the cookies we use fall into the following categories:

• Essential: needed for the site to work, such as keeping you logged in, remembering your cart contents, and processing your purchase. Without them, the store won't function properly.
• Functional / preference: store your choices, such as language and browsing preferences, to personalize your experience.
• Analytics / statistics: help us understand how visitors use the store (most visited pages, for example), so we can improve it. May include third-party tools, such as Google Analytics.
• Marketing / advertising: allow us to show more relevant offers and ads to you and measure campaign performance. May be set by us or by advertising partners.

Essential cookies are always active since they're indispensable. The rest depend on your consent: on your first visit, a cookie notice lets you accept or decline these categories, and you can change your choice at any time, as well as block or delete cookies in your browser settings. Note that disabling certain cookies may affect the functioning of parts of the store. Since some cookies are set by third parties (such as the Nuvemshop platform itself and analytics and payment tools), we also recommend checking those partners' privacy policies.

Get in Touch

For questions or requests about your personal data, write to [email protected]. You may also file a complaint with Brazil's National Data Protection Authority (ANPD). We may update this policy periodically; the current version will always be published on the site.